All our hair extensions  come with a 60-day warranty against factory defects. After 60 days from purchase, no claims can be entertained.

All products with defects must be returned in their original state within 14 days. Our specialized quality control team will inspect the hair to identify the defects.

In the event that the hair extension is deemed to have a defect, we will make a full or partial credit/refund to the client. We reserve the right to determine how much will be refunded, based on factors like usage and claim date.

The warranty does not cover the following

1. Loss of product purchased
2. Defects from improper installation
3. Defects from improper use of hair care products
4. Defects from personal attempts to alter extensions in any way from its original form.
5. Excess use of heat

Contact The Bond Hair for recommendations on stylists, proper hair products and hair laundry.